Return Policy
Return Policy
Please first contact us at info@longboardsusa.com, explain what is wrong and send us pictures. Read the policy before returning a product. All returns must be approved by our support team prior to being sent. Do NOT return any item without a Return Authorization Number. All products returned without a return authorization number will be refused.
Used Items and Term Limits
Used items cannot be returned and/or refunded.
No Refund if:
• An item is not in its original condition.
• You return a used product.
• Your product was personalized / made to order.
• The product has been opened that shouldn’t.
• You have damaged the product or there are missing parts for reasons not due to our error.
• You ask for a refund more than 30 days after delivery.
• You bought a gift card.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days. A 3% finance cost (credit card fees, paypal fees, and such) will be deducted and can not be refunded.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted. Banks transactions general take 3-7 business days to show up on your statements.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@longboardsusa.com and we will trace it down.
Damaged Items:
If you receive a damaged item, please email us immediately, within 1-2 days. After 3 days we cannot refund the money as we cannot proof it was shipping or warehouse damage. Provide a picture of the product so we can see the scope of the damage.
Missing Items:
If you receive an incomplete order please email us immediately, within 1-2 days.
Note that sometimes we ship different products from different warehouses to speed up shipping times. So different product may arrive separately. However similar products mostly ship at the same time, so if you ordered 4 of the same products and you got 3 lets us know asap and we will ship the missing product asap. After 3 days we cannot ship or refund money as we cannot proof it was a shipping or a warehouse mistake.
Personalized products:
Personalized and custom items / made-to-order items are non-refundable and not eligible for return or exchange for a refund since the item is specially made for you. So please make sure your size and shipping is correct. If the shipping address is incorrect the customer is responsible for the additional reshipping charges. We are not responsible for incorrect addresses. As this are personalized items - specially made for you - you can not return items due to ordering the wrong size.
If you received a bad print or defective product please contact us right away, email a picture of the product with your order number to info@longboardsusa.com. Once we receive this we will print a replacement product and send it out asap.
If you need to cancel or change a personalized item, please do so within 6 hours after ordering. After this period your product is in production and cannot be changed or canceled anymore.
Return a Product - Shipping / Restocking:
If you want to return your product because you don't want it anymore, or picked the wrong size/style, you will be responsible for paying your own shipping costs to return your product and there will be a 20% restocking fee. Shipping and handling costs are non-refundable. There is a 3% finance fee.
When you receive a refund, the cost of shipping (even when it was marketed as free shipping) will be deducted from your refund.
If you request an exchange the time for your exchanged product to arrive depends on your location.
If you are shipping an item over $35, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Packages due to not picking up or wrong address given:
If we received your order with a wrong address or the package cannot be delivered to the address given due to any reason, and the package is going back to the warehouse we will refund when the package is back at the original warehouse. Refund will be given minus shipping cost both ways (also with free shipping) and a 20% restocking fee, and a 3% finance cost.)
Cancel order:
If the item has already shipped, the order cannot be canceled. You are responsible to ship it back with RA-number (Return Authorization) and shipping cost cannot be refunded. Also a 3% finance cost - credit card fees, paypal fees, and such, will not be refunded. Please contact us by email for any cancellations: info@longboardsusa.com. Although shipping info might be updated with some delay, some orders ship within hours after being placed.
Wall art, t-shirts, shoes, bags, apparel, mugs, blankets, towels and some other products are made-to-order and cannot be canceled when the product is in production. Cancellations can only be done within 12 hours.
Manufacturers Product Warranty:
Our boards come with a 7-day Limited Warranty as boards are made of natural materials and do get damaged quickly. Boards are not indestructible and will have wear and tear even after limited use. All products are warranted by the manufacturer itself and only against clear manufacturing defects. We will take the initiative to contact the manufacturer on your behalf, but please keep in mind that the final decision rests with the manufacturer regarding the course of action to be taken.
We are not responsible for lost package left on doorsteps/in mailboxes/porches.
Almost all of our packages ship with tracking numbers so you see when they arrive, and in these cases you might be able to signup for email/sms notifications of delivery.